| Frequently Asked Questions (F.A.Q.) |
If you don't find the answer you're looking for here, please contact us.
HD-Surfaces is a company that specializes in producing and presenting high resolution imaging solutions for today's marketplace. WEB IMAGES Through the synergy of high resolution digital photography and sophisticated software techniques we can produce interactive HD images (with the ability to pan and zoom within the image) that retain their superior quality AND simultaneously allow for instant streaming. PRINT IMAGES
2. For what purpose would I use this technology? Our images are presented to the user in full HD resolution without requiring that the user download this usually massive file. We can transform your ordinary product sample images into the most visually-appealing, decision-prompting sales tools available. HD-Surfaces will create high-quality images that zoom-and-pan for fast interactive viewing on the web. Engage your customers with true-to-life representations of your products. These images are of the quality that will answer any questions your customers may have about the attributes of your products (texture, color, finish, etc.). Wherever a user zooms and pans, the pieces are then loaded on-demand, so that their view is always sharp and clear.
3. What steps are involved in the imaging process? The process takes very little effort on your part. All that you must do is ship us some of your sample material and we will take care of the rest. So as no damage will occur, be sure to pack the materials securely and with sufficient cushioning. Once we receive your sample material, it will be professionally photographed in our studio to achieve the most desirable presentation. The beauty of our delivery method is that your current web site will not have to undergo drastic alterations to its design; the presentation is completely self-contained and can easily replace any static image on your site. With only a small amount of initial effort on your part, HD-Surfaces can provide your business with high-quality images that zoom-and-pan for fast, interactive viewing on the web.
4. What pricing and payment options are available? Standard Display Package Pricing: This is on a per-item basis for our standard service:
We can supply alternative image formats along with your interactive HD images, as well as DVD hard copies and more at an additional cost. See below:
Payment:
5. What is the final format/size of my images? All images are downloadable in the following formats:1. Web Optimized: Optimized with lossless compression for display as an interactive Adobe Flash movie (a .SWF file). The presentation package for each sample of your product is delivered as a self-contained folder approximately 2MB in size. This folder contains all the components needed to display your product in HD (High Definition) on the web. 2. Full Resolution* Originals: Full resolution TIFF images that are suitable for print and archival purposes. Other formats, PSD, PNG, or JPG are available upon request. The original image will be approximately 60MB in size and 4368x2912 in pixels; these specifications will vary depending on image cropping and the size of the product being photographed. *Your full resolution images can be used in print advertising/brochures, etc. and are good enough to be printed several feet across. A note on File Size: The size of the original image is typically 50-75MB (extremely large because of the high resolution in which it is photographed), however, after software processing, the end result is a file/folder of only about 2MB. To illustrate, the sample images on our web site average approximately 2MB in size, while retaining their high quality and detail. This method puts minimal strain on our storage space and bandwidth usage; you can expect to experience the same results. back to Top
This step is an important, yet often overlooked, procedure. It is imperative that your samples arrive at our offices in pristine condition, for our high-definition cameras will reveal every imperfection however minute. Please choose samples that are clean and free of scratches, and be sure to pack them securely and with adequate cushioning, or the following could result: Please tell us your shipping details prior to shipping (ex. 5 boxes weighing 50lbs, 5 palettes weighing xxx lbs, etc). If you would like your samples returned to you upon completion, you must include a prepaid shipping label from the carrier of your choice. The address to ship to is: HD-Surfaces
7. Do I need a special IT/Web Developer to make this work? Simply, NO! Our staff can handle the background technical details of incorporating HD versions of your samples (or work with your current IT/Web Developer furnishing them with everything needed). To publish the HD-Surfaces presentation of your product, we simply copy the SWF, the HTML file, and the product Image folder to your Web server. That’s it! We will upload the new HD images; there is never any downtime on the web site We can also create new thumbnails for each product, as well as provide the original images for print (for brochures, trade show/large banners, magazine ads, creating a realistic product sample book, etc.) ** If you do not have a current IT/Web Developer and would like us to modify your web site when installing the pictures, we can do this at a standard (very competitive) web design rate of $80.00 per hour.
8. Do I need to send my entire line of samples at one time? We can process your samples in any order or grouping that you wish. Whether you want to send batches of 25 samples at a time or an entire product line with 1000s of samples, we can meet your requirements. Just let us know the number of samples you will be sending and make sure to label all samples. ** We offer discounted rates as the volume of samples increases, see the pricing structure above
9. How long does it take before I can see the images of my product(s)? Standard turnaround for initial project concepts is 5-7 business days from your approval of quote (payment of deposit) unless notified otherwise in advance. Actual turnaround depends on scope of project and our current workload. If you need faster turnaround, rush service is available as follows: Same business day service (check availability) Normal rate + 100% Next business day service Normal rate + 50% Two business day service Normal rate + 20%
10. How do you deliver/supply my Images? You will be provided a link via e-mail to gain access/download your high-resolution photos. Upon request, we can burn your set of finished files to a DVD and ship this hard copy to your location for a flat fee of $25. back to Top11. Can I print or publish my images? By default the photograph is the copyrighted property of the photographer. However, all produced images are royalty-free; meaning that the images we deliver to you are yours to use, for example, in your publications as many times as you like (Photo credit to HD-Surfaces.com would be appreciated). HD-Surfaces, Inc. may use the provided images for portfolio or for promotional usage on its web site or other media. back to Top |
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Minimum order $75.00